Privacy Policy
Your Privacy Matters
We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information.
Data Controller: Gary Jay
Contact: gary@resetmylife.co.uk, 47 Flaxen Walk, Warboys. PE28 2TR
Information we collect
Information you provide directly:
- • Name and contact details when you sign up
- • Information about your goals and challenges during consultations
- • Payment information (processed securely by our payment provider)
- • Communications with us via email, WhatsApp, or during sessions
Information collected automatically:
- • Website usage data (pages visited, time spent)
- • Device and browser information
- • IP address and location data (for security and service improvement)
How we use your information
- • To provide and personalize your hypnotherapy program
- • To create bespoke audio recordings for your specific needs
- • To communicate with you about your program and appointments
- • To process payments and manage your subscription
- • To improve our services and website functionality
- • To comply with legal obligations
Legal basis for processing
We process your data based on:
- • Contract: To deliver the services you've purchased
- • Legitimate interests: To improve our services and communicate relevant information
- • Consent: Where you've given specific permission (you can withdraw this anytime)
- • Legal obligation: Where required by law
Information sharing
We do not sell your personal data. We only share information in limited circumstances:
- • With trusted service providers (payment processors, website hosting) who help us deliver our services
- • If required by law or to protect safety
- • With your explicit consent
All third parties we work with are carefully selected and required to protect your data to the same standards we maintain.
Data security
We use appropriate technical and organizational measures to protect your personal data, including:
- • Secure encrypted connections (SSL) for all data transmission
- • Regular security reviews and updates
- • Limited access to personal data on a need-to-know basis
- • Secure storage of all client information
Data retention
We keep your information only as long as necessary:
- • Active client data: For the duration of your program plus 7 years for legal and therapeutic purposes
- • Financial records: 7 years as required by law
- • Website usage data: 2 years for improvement purposes
- • Marketing preferences: Until you unsubscribe or withdraw consent
Your rights
Under UK data protection law, you have the right to:
- • Request access to your personal data
- • Correct inaccurate or incomplete data
- • Request deletion of your data (in certain circumstances)
- • Object to processing of your data
- • Request data portability
- • Withdraw consent (where processing is based on consent)
To exercise rights, email gary@resetmylife.co.uk.
Cookies and website data
Our website uses essential cookies to function properly and provide you with a good experience. We also use analytics to understand how visitors use our site so we can improve it.
You can control cookies through your browser settings, but some features may not work properly if you disable essential cookies.
Changes to this policy
We may update this privacy policy from time to time. We'll notify you of significant changes and post the updated policy on our website. The date at the top shows when it was last updated.
Contact us
If you have questions about this privacy policy or how we handle your data, please get in touch:
Email: gary@resetmylife.co.uk
Address: 47 Flaxen Walk, Warboys. PE28 2TR
Questions about your privacy?
We're transparent about how we handle your data and happy to explain more.